A global manufacturing company wanted a support mechanism that empowers engineers to address line performance issues independently, minimizing the reliance on experts until necessary. Currently, frequent ticket escalations for engineering issues pose a challenge, leading to delays and disruptions in the production process.
Developing a chatbot (Internal response system) for internal troubleshooting on top of existing line performance analysis can provide support to engineers to get resolution for simpler tickets, ensuring that only complex issues are escalated to the experts. This automated chatbot can enhance overall efficiency, expedite issue resolution, and minimize potential obstacles in the production pipeline.
