Our client, a manufacturing company, needed a solution that allows their employees to search for product information in an efficient and reliable way, faster than they can today. Much knowledge is available to a small number of experienced employees who also contribute to the system.
Case study
Team Productivity boost powered by Gen AI
Our Gen AI solution uses internal data sources, such as product and service description documents, availability and price data. It also features a Reinforcement Learning-backed mechanism for continuous improvement based on feedback.
60-70% LESS TIME SPENT ON MANUAL RESEARCH
30% FEWER ENQUIRIES REQUIRING BACK AND FORTH COMMUNICATION
INCREASED PRODUCTIVITY ON STRATEGIC AND CREATIVE ASPECTS
The Business Challenge
The Solution
We developed an internal chatbot powered by Generative AI that allows employees to obtain necessary information in a quick and easy way. The chatbot uses internal documents like product brochures, specifications and nomenclatures as well as data from the systems on product prices and availability.
It can easily adapt to changing requirements and scale to handle a higher volume of customer service resolution content generation while maintaining quality. A feedback loop ensures continuous learning and improvement in content generation.
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