Retention Analytics

Since the cost of acquiring a new customer is higher than retaining existing ones, it becomes imperative to determine when and why a customer might leave. Without a focused and data-driven retention strategy, the knowledge of why customers churn is delegated to expert judgment alone. This puts an immense challenge on institutionalising that knowledge, de-risking it from the attrition of key employees (experts), and hard to verify and validate.

By pulling together your available customer data and harnessing the power of multiple complementary Machine Learning models, we can help you examine the factors driving customer retention, gain precise insights and create actionable strategies to reduce future churn.

Our approach to retention analytics aims to retain existing customers at optimal cost and to prevent them from exiting to competition. It is designed to extract maximum insight from the data available by minimising the false positive error (predicting a customer as a churner when they didn’t) and the false negative error (predicting customers not churning when they did churn).

Retention Analytics 1

Solution Benefits  

Transforming Your Business with Data-Driven Solutions

Amplify Analytix’ flagship retention analytics offering pulls together the power of your diverse datasets to:​

Saves profitable customers
Precisely defines your up & cross sell targets
Reduces the cost to serve
Improves customer experience

Questions that the solution answers 

Unleashing the Power of Your Data

How do I identify the ‘right’ drivers of churn in advance?

How do I determine the ‘right’ response to a customer likely to churn?​

How do I take action using the ‘right’ channel?

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Why choose us

Our goal is to make every commercial decision better through data

We have long-standing experience as business leaders of multinational organisations, globally distributed teams, and company owners. This perspective and experience, combined with deep data science expertise, ensure you get actionable insights usable in real life to improve your business performance and achieve useful outcomes.